This four-part, interactive program explores the dynamics of conflict and present pragmatic tools for managing and settling it. The series focuses on the roots and accelerants of conflict. Participants developed an understanding of the five different approaches to engaging in conflict, as well as the two principal approaches to negotiation. To wrap up the series, participants worked through a simulation on conflict and negotiation, drawing on the lessons they have learned in the first three sessions to solve the case.
The first session will explore how to conflict arises, how to distinguish between “good” and “bad” conflict, and how to manage it in an organizational setting.
Participants will take a conflict style assessment in advance of the session. In the session, participants will develop and understanding of five different approaches to engaging in conflict, when each is appropriate, and when each may be detrimental. Individuals with facility with multiple alternatives for conflict resolution are best able to navigate tense situations.