This four-part, virtual interactive program introduces participants to the building block of sound decision-making and the tangible ways in which decision quality can be improved over time. The program explores various decision-making methods available to leaders and how to become more intentional about the use of each. By the end of the program, participants will understand how to instill and maintain decision discipline even in the challenging environment of a major incident. The series concludes with a scenario-based capstone exercise in which participants will apply the concepts and tools they have learned.
In this session, participants are introduced to the building blocks of a great decision. The module will explore components of sound decision-making, such as clarity on the problem, building options, countering biases, using the proper decision-making method, and assigning the correct roles to the right people.
In this session, participants are introduced to common roles in the decision process. The module will explore decision methods, such as command, consult, vote, and consensus and discuss when it is appropriate to use them. The session will conclude with a scenario-based group activity.
This session will apply the decision-making concepts from modules one and two to the distinct challenges of high-consequence situations. The module will explore contentious stakeholders, media exposure, political contingencies, and intense time pressure. The session will conclude with a scenario-based group activity.
Participants will utilize all of the concepts and tools from the first three sessions in a scenariobased exercise. Assuming the role of a recently arrived leader at a department with historical issues dealing with the community; small groups will develop plans for engaging the boss and subordinates in undertaking a new direction. Other small groups will craft a plan for building trust with external stakeholders for the new initiative.